New Clients

Thank you for choosing Mountainside Pet Grooming!

All new clients are required to fill out this New client form before making appointments. Please click the link to submit this form! Don’t forget to check out our FAQ page linked below and our policies at the bottom of this page!

Don’t forget to read through our FAQ page!

Policies

I understand that the look of the final groom is largely dependent on hair coat and behavior. If my pet is displaying aggressive or inappropriate behavior, is a danger to themselves or the groomer that I will be informed by MPG, the service will be stopped, and a training/behavior plan will be implemented. I understand that I am responsible for the time invested in my pet including all services performed.

I understand that if I’m am dissatisfied with my grooming, I will inform MPG at time of pick up after receiving a final photo of my pet before pick up as well. I understand that once I take my pet from the salon no changes will be made. I understand if I decide that I dislike something about the groom after getting the pet home, I will inform MPG at my next appointment and all desired changes will be implemented to the best of MPG ability.

I understand that MPG is appointment only and I am expected to show up at my appointment time and if I am 15 minutes late or more I will be expected to reschedule by appointment and the missed appointment fee must be paid before I can schedule another appointment.

MPG incorporates the use of fear free techniques, so please bring your pet hungry and if there are any dietary restrictions, please notify MPG.